Terms of delivery

Effective as of 1 February 2019

 

1. Online store

HomCare Finland Oy (business ID 1106156-2) sells products to private individuals of 18 years or more in Finland. The product prices include value-added tax. We reserve the right to change prices and delivery fees.

2. Ordering

The products are ordered in the online store by moving them to the basket and paying the content of the basket at the online store checkout. All customer data are processed confidentially. When you place an order in the online store, you are required to have familiarised yourself with the terms of delivery, as they may be at any time, and accepted them.

3. Payment

The payment processing for the online store is implemented by Adyen in co-operation with Paytrail and banks and financing institutions. No registration is needed for using the service. All telecommunication and money transfers are secured. No outside parties can see your data. The beneficiary of the payment will be Paytrail.

4. Payment methods

Online banking payments and card payments
You can pay for your order via any Finnish bank when you have the credentials issued by your bank or a Visa or MasterCard payment card.

4.1 Wire transfer

You can also select wire transfer as the payment method. In this case, the amount of the order must be paid to the HomCare Finland Oy account within 7 days. The order will be sent to the warehouse for collection once the payment is available on the HomCare Finland Oy account.
HomCare Finland Oy’s account numbers:
Nordea FI51 1312 3000 6051 67
OP FI15 5297 0020 0334 61
LUSP FI22 4006 1120 0325 56
Contact details of the payment processors:
Paytrail
+358 20 718 1830

asiakaspalvelu@paytrail.com

5. Order and payment confirmation

After a successful order, an order confirmation will be sent to your e-mail.

6. Delivery methods and fees

You can see the delivery fees for your order after selecting a payment and delivery method.

7. Delivery time

Our most common delivery time to Finland is, depending on the order and delivery method, 7 days. We accept no liability for delays caused by force majeure events or for indirect damage caused by delays. Any unusual delivery times will be announced on the online store website.

8. Exchanges and returns

HomCare Finland Oy provides a satisfaction guarantee of 21 days for its products. During this period, the customer has the right to exchange or return the order or part of it.
When you return an order, enclose your customer number/name and contact details as well as your account number for a refund.

Return address:
HomCare Finland Oy
Juurikuja 4
03100 Nummela

In case of an exchange, no other products can be added to the order. Any additional products must be ordered separately.

We cannot respond to your return or exchange queries if your parcel was sent back to us less than three weeks earlier. The duration of return shipments varies by several business days, and the return will not be registered in our system until after our customer service starts processing it. You will receive an e-mail confirmation from us when your exchange or return has been processed.

Failure to collect an order will not be considered a normal product return, and we will charge €20 for an uncollected parcel.

9. Refund

We will refund the amount of the products you have returned according to the payment method of your order. This means that we will not refund the delivery fee. If the amount of the refund affects any benefits you have gained in connection with the order, these differences will also be taken into account in connection with the refund. Usually it takes 10–20 business days to process a return and transfer the money.

10. Backorders

If a product is suddenly out of stock because of an unexpected situation, the order will be held for that product, pending stock replenishment. We will send any remaining items immediately once they are in stock. We will send these items by Posti, and there is no possibility of adding other products to these shipments.

11. Problem situations

If a product has become lost or damaged during transport or otherwise does not correspond to your order, you need to notify us of the error within 14 days. If your parcel has become damaged during transport, you need to file an immediate complaint with Posti or Matkahuolto.
HomCare Finland Oy accepts no liability for delays or damage resulting from a force majeure.
Any disputes between the customer and HomCare Finland Oy are subject to the laws of Finland.